Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
At Queensway Veterinary Hospital, we provide both routine and complex surgeries. Some examples of surgery services we provided are spays, neuters, lump removals, cherry eye removal and emergency procedures. All pets must first see a veterinarian ensure your pet is in overall good health before surgery.
What is expected of me and my pet prior to surgery?
To protect the staff and patients at Queensway Veterinary Hospital, we have a policy that all pets must be vaccinated for Rabies before surgery. Additionally, a thorough exam is required by a veterinarian to determine if your pet is healthy enough for the procedure. You may also want to consent to pre-anesthetic blood work, which is recommended and will give the veterinarian a better picture of your pet’s overall health and whether or not there could be a risk with the anesthetic.
What is pre-anesthetic blood work and should I consent to this?
Pre-anesthetic blood work helps the doctor determine if a patient is healthy enough for general anesthetic by evaluating organ function as well as blood cell rates. Many people think this is only needed for very sick or geriatric patients. However, all candidates for surgery should have pre-anesthetic blood work completed, as some negative results may show up without physical findings.
Does my pet need to stay overnight after surgery?
For routine surgeries, we like to have our patients go home the same day once they have fully recovered. In some special cases, we do ask that your pet stays overnight to avoid additional pain and discomfort. If this is the case, a Queensway team member will give you a call with further details.
I can’t make the 8:00 am drop off time, what can I do?
Queensway Veterinary Hospital is happy to offer a safe place for your pet to stay overnight before surgery.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 519.428.2630. We will take a history of your pet's health and discuss any concerns. A staff member will meet you at the front vestibule to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will meet you at the front vestibule to return your pet and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication. Please call us when you arrive to pick up your order, but do not enter the hospital. We will take the payment over the phone and a team member will meet you at the side door for your order pick up.
You can also use our online store and are having your order delivered directly to your home. To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Thursday: 8:00 am - 6:00 pm - Friday: 8:00 am - 7:00 pm - Saturday: 9:00 am - 1:00 pm - Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Queensway Veterinary Hospital