Dr. Allison Moore

Last updated: December 2, 2020

Dear Clients,

Due to the growing number of COVID-19 cases in Ontario, we want to continue to keep our staff as well as our clients safe and healthy. As such, we have updated our protocols effective immediately.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• We are allowing 1 client in per pet into the hospital for compassionate/end of life care ONLY. When you arrive, please remain outside the hospital and use your cell phone to call us so a staff member can meet you at the door and bring you and your pet into the hospital.
• We ask that you wear a mask when in our building and sanitize your hands prior to entering. While inside, please minimize contact and keep with our social distancing protocols in the confined space. We are unable to offer the use of our hospital washroom at this time.
• For all other appointments, we will be operating under a closed door policy. We will obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
• Continue the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

Monday to Friday: 8:00 am - 6:00 pm
Saturday (for food sales only): 9:00 am - 1:00 pm
Sunday: CLOSED

Appointments are seen Monday to Friday from 9am-5pm. Food sales are serviced weekly between 8am-9am and 5pm-6pm and on Saturdays from 9am-1pm.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Queensway Veterinary Hospital