Dr. Allison Moore
Veterinarian
COVID-19: Additional measures we are taking
Dear Clients,
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-428-2630. We will take a history over the phone or via email, and we will bring your pet into the clinic for an examination with the veterinarian. The Doctor will communicate the results of the examination via telephone.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 5:00 pm, Saturday & Sunday: closed.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. We will take the payment over the phone and a team member will meet you at the side door for your order pick up.
5. For the time being, we are not accepting cash as payment. Payments are accepted over the phone.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Queensway Veterinary Hospital