Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Queensway Veterinary Hospital is committed to providing an accessible environment that respects the dignity and independence of people with disabilities and also enables clients and staff equal opportunity.
Our staff has been trained to assist individuals with communication challenges and how to interact with people who have an assistive device, service animal or support person. We are here to help in any way we can.
Queensway Veterinary Hospital will give notice of temporary disruptions to service or facilities used by persons with disabilities and will give the reason for the disruption. The notice will be posted in clear sight at the main entrances. If the disruption is planned, advance notice will be provided.
Customer feedback is always welcome and valued. Please call or write us. We strive to continuously improve our services and do not want to exclude anyone with a disability from activities or services. Management will consult with customer service staff regarding feedback and complaints. Our goal is equal opportunity of access for everyone.
Queensway Veterinary Hospital 415 Queensway West Simcoe, Ontario N3Y 2N4
With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 519.428.2630. We will take a history of your pet's health and discuss any concerns. A staff member will meet you at the front vestibule to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will meet you at the front vestibule to return your pet and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication. Please call us when you arrive to pick up your order, but do not enter the hospital. We will take the payment over the phone and a team member will meet you at the side door for your order pick up.
You can also use our online store and are having your order delivered directly to your home. To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Thursday: 8:00 am - 6:00 pm - Friday: 8:00 am - 7:00 pm - Saturday: 9:00 am - 1:00 pm - Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Queensway Veterinary Hospital